FAQs - Catnaps Hotel - cat boarding Clarence NY


How do online reservations work? 

For your convenience, the online form has 2 options: ready to reserve, or simply inquiring about dates. We'll get back to you as to what is currently available. Due to high demand for services, rooms are only guaranteed for new customers after a deposit and application are received.    

It’s my cat’s first visit. Can I check on my cat while I’m away? 

Sure! We’re happy to answer inquiries by e-mail, except on weekends. Waiting until partway through the visit gives them time to settle in and adjust to the routine.

Can I drop in

Sorry, walk ins are not allowed, and tours are suspended until further notice. This maintains the most peaceful environment for our guests. You can view a typical room from the reception area when you drop off your cat. We can’t guarantee a specific room, but all rooms have a full size window and sunlight part of the day. 

What do I need to bring? 

Bring your cat’s usual food and treats, and a toy if you like. Everything else is provided here. Remember to apply flea control at home. 

Do all the cats play together? 

Activity times are twice daily. Your cats and someone else’s cats are never combined in the same suite, or in the play area. Only cats from the same family are allowed direct contact

What about long stays?

There are no discounts. For existing customers, 4 week maximum. For new guests, 2 week maximum


What if my cat has a problem?

Guests are watched closely for any sign of distress and we notify you of concerns. Please have a backup plan for your cat’s care in the event of illness or a behavioral issue. There is no guarantee how your cat will react to a new situation. Most cats do just fine. Please list an emergency person who can provide transport to the vet and authorize medical decisions, preferably someone familiar with your cat