FAQs - Catnaps Hotel - cat boarding Clarence NY

FAQs

How do online reservations work? 

By sending the reservation request, we can collect your information and get back to you with an accurate answer as to what is currently available. Due to high demand for services, we have found that this more efficient than phone tag, and so encourage everyone to use the online form. Rooms are not guaranteed until we have confirmed everything with you. The form offers 2 options: ready to reserve, or simply inquiring if dates are available. 


It’s my cat’s first visit. Can I check on my cat while I’m away? 

Yes. We’re happy to answer inquiries by e-mail daily, except on weekends. Please wait until partway through the visit. Cats need time to settle in and adjust to the routine. 

 

Can I drop in for a tour?

Sorry, we don’t allow walk ins. Tours are no longer available, but a virtual tour is here on our website. We have installed glass in the reception area, so when you drop off your cat, you can peek through and see what a typical room is like. We can’t guarantee you will get a specific room, however each and every room has a full sized window. 


What do I need to bring? 

Bring your cat’s usual food and treats, and a toy if you like. Fishing poles are popular. Please don’t bring bowls and blankets as these get mixed up in the dishwasher and laundry. Please send your boarding application and proof of rabies and distemper vaccines ahead of time. Remember to apply flea control at home. 

 

Do all the cats play together? Can my 2 cats stay in the same room?

We do not ever combine your cats and someone else’s cats in the same suite, or in the play area. Only cats from the same family are allowed contact. 2 cats can occupy a suite, if they get along. .

 

How often are the cats exercised?

As often as time permits, but activity times are twice daily unless they need more. 


What about long term boarding?

Being a short term facility, there are no discounts. 4 week maximum stay. 

 

What if my cat has a problem?

We watch our guests closely for any sign of distress and notify you of concerns. We always recommend having a backup plan for your cat’s care in the event of illness or a behavioral issue. We have no way to guarantee how your cat will react to a new boarding situation. Most cats do just fine. Please list an emergency person who can provide transport to vet, preferably someone familiar with your cat. Vet bills are the owner's responsibility