FAQs - Catnaps Hotel - cat boarding Clarence NY

FAQs

Can I pick my cat up early if I return home early?

Once your cat is checked in, you must pay for all days reserved, even if you return early.

 

Do all the cats play together? Can my 2 cats stay in the same room?

We do not ever combine your cats and someone else’s cats in the same room. Only cats from the same family are allowed contact. 2 cats can occupy a premier suite. If you doubt that they will behave kindly to each other, reserve separate rooms.

 

How often are the cats exercised?

As often as time permits, but normally twice daily in our 14’ x 18’ recreation area.

 

It’s my cat’s first visit. Can I check on my cat while I’m away?

Yes. We can’t always catch the phone when caring for the cats, so we answer inquiries by e-mail once daily, except on weekends. Please wait until partway through the visit to send your message. Cats need time to settle in and adjust to the routine.

 

What if my cat gets sick or has a problem?

We always recommend having a backup plan for your cat’s care in the event of illness or a behavioral issue. We have no way to guarantee how your cat will react to a new boarding situation. List an emergency person who can provide transport to vet. Cats leaving early cannot check back into the facility. Vet bills are the owner's responsibility.

 

What about long term boarding?

Being a short term facility, there are no discounts. 4 week maximum stay.