FAQs - Catnaps Hotel - cat boarding Clarence NY


Can I visit prior to boarding?

Certainly. Please make an appointment via phone or through the website. Tours are suspended 2 days before and after major holidays.


It’s my cat’s first visit. Can I check on my cat while I’m away?

Yes. When spending time with the cats, we can’t always get to the phone, so we mainly provide updates by e-mail and answer inquiries once daily except on weekends. Please wait until partway through the visit to send your message. Cats need some time to settle in and adjust to the routine.


Can I pick my cat up early if I return home early?

Once your cat is checked in, you must pay for all days reserved, even if you return early.


Do all the cats play together? Can my 2 cats stay in the same room?

Only cats from the same family are allowed contact. 2 cats can comfortably occupy a luxury suite. If you doubt that they will behave kindly to each other, reserve separate rooms. We do not ever combine your cats and someone else’s cats in the same room. 


How often are the cats exercised?

As often as time permits, but normally twice daily in our 14’ x 18’ recreation area.


What if my cat gets sick or has a problem?

Specify an emergency contact person on your paperwork to provide transport to vet. Do not list your own name. A cat leaving for medical reasons cannot check back into the facility and you will be charged for the remainder of the visit. We will contact the Veterinary Emergency Clinic if your vet is not available. Vet bills are the owner's responsibility. We always recommend having a backup plan for your cat’s care in the event of  illness or a behavioral issue. We have no way to guarantee how your cat will react to a new boarding situation.


What about long term boarding?

Being a short term facility, there are no discounts. 4 week maximum stay.