FAQs - Catnaps Hotel - cat boarding Clarence NY

FAQs

How do online reservations work? 

For your convenience the online form has 2 options: ready to reserve, or simply inquiring about dates. We'll get back to you with an accurate answer as to what is currently available. Due to high demand for services, we have found that this better than phone tag, and so encourage everyone to use the online form. Rooms are only guaranteed when everything has been confirmed with you.  


It’s my cat’s first visit. Can I check on my cat while I’m away? 

Sure! We’re happy to answer inquiries by e-mail, except on weekends. Waiting until partway through the visit gives them time to settle in and adjust to the routine.

 

Can I drop in for a tour?

We are pleased to provide a virtual tour here on our website. Sorry, walk ins are not allowed. Tours are suspended until further notice. Glass has been installed in the reception area, so when you drop off your cat, you can see what a typical room is like. We can’t guarantee you will get a specific room, however each and every room has a full size window and also gets sunlight for part of the day.  


What do I need to bring? 

Bring your cat’s usual food and treats, and a toy if you like. Everything else is provided here. Please don’t bring bowls/beds/blankets as these get mixed up in the dishwasher and laundry. Remember to send your boarding application and proof of rabies and distemper vaccines ahead of time, and apply flea control at home.  

 

Do all the cats play together? Can my 2 cats stay in the same room?

Your cats and someone else’s cats are never combined in the same suite, or in the play area. Only cats from the same family are allowed contact. 

 

How often are the cats exercised?

As often as time permits, but activity times are twice daily unless they need more.  


What about long stays?

There are no discounts. 4 week maximum stay. 

 

What if my cat has a problem?

Guests are watched closely for any sign of distress and we notify you of concerns. It’s recommended that you have a backup plan for your cat’s care in the event of illness or a behavioral issue. There is no guarantee how your cat will react to a new situation. Most cats do just fine. Please list an emergency person who can provide transport to the vet and authorize medical decisions, preferably someone familiar with your cat.